Privacy

Last updated: 2 October 2026

Therapy Guide is built so you can use all of it without saying who you are. There are no accounts, no sign-up forms and no mailing list, and the guide doesn’t ask for your name, email address or anything else that identifies you. This page explains the small amount of information that is handled when you visit, who handles it, and your rights.

Therapy Guide is a business name of Daniel Hicks, a sole trader (ABN 31 342 512 255) (“we”, “us”). We collect as little personal information as we can, and we look after what we do receive.

The guide and your answers

When you use the guide, your answers stay in your browser. They aren’t sent to us, they aren’t stored on any server, and they’re gone when you close the page. If you download a summary, it’s created in your browser and saved to your device. We never see the summary. How this site works explains what the guide does with your answers.

What’s handled when you visit

Hosting and security. The site is delivered and protected by Cloudflare. Like any website host, Cloudflare receives technical information each time a page loads, including your device’s IP address and the type of browser you use. It uses this to deliver pages and to protect the site from attacks and misuse. We don’t use this information to identify anyone.

Security cookies. Cloudflare may set a small number of cookies that are strictly necessary to protect the site, such as one that helps tell people from automated bots. It expires after 30 minutes of inactivity. We don’t set any cookies of our own, and we don’t use advertising or tracking cookies.

Analytics. We use Cloudflare Web Analytics to understand how the site is used, so we can make the site better. It doesn’t use cookies or store anything on your device, and it doesn’t fingerprint visitors. What we see is totals, such as how many times a page was viewed, which sites referred people to us, and broad details like country and device type. We can’t see who you are, and we can’t follow any one person through the site.

Cloudflare is based in the United States and handles information in data centres around the world, including outside Australia. Cloudflare’s privacy policy explains how it handles information.

If you email us

You don’t need to contact us to use the site. If you do email us, we receive your email address and anything you include in your message. We use it only to reply and, if you’ve reported a problem with the site, to fix the problem. We keep your email only as long as we need it to deal with what you’ve raised.

Our email passes through Cloudflare and is handled by Google, which stores information in the United States and other countries. Please don’t include personal health details in an email to us. We can’t give advice about your own situation (this isn’t therapy explains why), and we’d rather not hold that kind of information.

What we don’t do

• We don’t sell, rent or trade information.
• We don’t use advertising networks, advertising trackers or social media tracking.
• We don’t build profiles of visitors.
• We don’t put social media or video players on our content pages, so those companies don’t learn which pages you read.

Links to other sites

The site links to other organisations, including crisis services, government services and published research. When you follow a link, that organisation’s own privacy policy applies.

Young people

Anyone can use Therapy Guide, including people under 18. Because the site doesn’t ask for personal information, using it doesn’t involve giving us any. If you’re under 18 and thinking of emailing us, you don’t need to give your full name.

Your rights

You can ask what personal information we hold about you, and ask us to correct anything that’s wrong. In practice, the only personal information we could hold is an email you’ve sent us. Email hello@therapyguide.com.au and we’ll respond within 30 days.

If you have a concern about how we’ve handled your information, email us and we’ll respond within 30 days. Therapy Guide is a very small business, and the Privacy Act 1988 may not cover it. That means the Office of the Australian Information Commissioner may not be able to take up a complaint about us. If you’re not satisfied with our response, you can still ask them.

Changes to this page

If we change how information is handled, we’ll update this page and the date at the top before the change takes effect.